Feedback and Complaints
Helping Us Improve Our Services
At Extend Home Health Care, your feedback is important to us. Whether you have a compliment, suggestion, or concern, we want to hear from you. Your input helps us improve the quality, safety, and effectiveness of our services.
How to Provide Feedback or Make a Complaint
You can share your feedback or lodge a complaint by:
Email: Send an email to accounts@extendhomehealthcare.com.au
In Person: Visit us at 25 Hindmarsh Avenue, Yokine WA 6060
Mail: Send a letter to our postal address above
What Happens Next?
We will acknowledge receipt of your feedback or complaint within 2 business days.
Our team will investigate the matter thoroughly and fairly.
We aim to resolve complaints within 15 business days. If more time is needed, we will keep you informed.
You will receive a clear response outlining the outcome and any actions taken.
Your Rights
You have the right to make a complaint without fear of reprisal or discrimination.
Your complaint will be treated confidentially and respectfully.
You can have a support person or advocate assist you at any stage.
Need Further Assistance?
If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
We Value Your Voice
Thank you for helping us provide better care and support. Together, we can ensure that Extend Home Health Care continues to meet your needs with compassion and professionalism.
