Privacy Policy
Last Updated: 20 July 2025
Extend Home Health Care (“we,” “us,” or “our”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
Identity information: name, date of birth, gender
Contact information: address, phone numbers, email addresses
Health information: medical conditions, disability details, treatment history, NDIS participant numbers and plans
Service information: records of supports and services provided, progress notes, incident reports
Financial information: billing details, payment history
Emergency contacts: next of kin or nominated support persons
Feedback and communication: correspondence and feedback received
2. How We Collect Your Information
We collect personal information:
Directly from you when you contact us, complete forms, or access services
From your authorised representatives, such as family members or support coordinators
From health professionals or other service providers involved in your care, with your consent
From government agencies such as the National Disability Insurance Agency (NDIA)
Automatically through website analytics tools (anonymised data only)
3. Purpose of Collection and Use
We collect and use your information to:
Deliver high-quality, safe, and personalised NDIS supports
Develop, monitor, and update your service and support plans
Communicate with you and your support network effectively
Comply with legal, regulatory, and funding requirements
Manage our internal operations, staff training, and quality assurance
Respond to your feedback, complaints, or enquiries
We will not use your information for marketing purposes without your explicit consent.
4. Disclosure of Your Information
We may disclose your information to:
Your authorised representatives or carers
Health professionals and allied health providers involved in your care
The NDIA and other government bodies as required
Other service providers with your consent to coordinate your care
Regulatory or legal authorities when required or permitted by law
We do not sell or trade your personal information.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
Secure physical storage of paper records
Encrypted digital storage and password protection
Access controls limiting information to authorised personnel
Staff training on privacy and confidentiality
Regular security audits and reviews
6. Access, Correction, and Complaints
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Lodge a complaint if you believe your privacy has been breached
To exercise these rights or make a complaint, please contact us at:
Extend Home Health Care
📍 25 Hindmarsh Avenue, Yokine WA 6060
📧 accounts@extendhomehealthcare.com.au
Phone: (08) 1234 5678
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Cookies and Website Analytics
Our website uses cookies and third-party analytics tools like Google Analytics to collect anonymous data about site usage. This information helps us improve user experience and website functionality. You can disable cookies via your browser settings but this may affect website performance.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our practices. Updates will be posted on this page with the revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Extend Home Health Care
25 Hindmarsh Avenue, Yokine WA 6060
📧 accounts@extendhomehealthcare.com.au
